Online Frequently Asked Questions
Does Beckett & Robb offer worldwide shipping?
Yes! All international orders are shipped via DHL and are delivered within 2-3 business days. If you don’t see your country listed in our shipping list, please let us know by emailing us at firstname.lastname@example.org and we’ll add your country right away. Shipping rates vary by country.
How much does shipping cost and how long will it take to arrive?
Free shipping for all orders within the continental U.S.! All other orders vary in cost based on the order size and shipping location. We also offer overnight shipping for orders placed before 12PM MST.
Does Beckett & Robb ship to Armed Forces addresses?
We do! We add these addresses in specific countries by request. Please contact us at email@example.com.
How do I track my order?
You will receive a confirmation email that your order has shipped once your selected carrier begins delivery. This confirmation email will include the tracking number for your order. You can click the tracking number link in the email for further delivery details available on the carrier’s website.
What payment methods does Beckett & Robb accept?
All major credit cards, including Visa, MasterCard, American Express and Discover Card.
What do I do if my method of payment fails?
The first step is to make sure that the card credentials were entered correctly. If after verifying that the card number, expiration date, and security code are correct, and your card still declines then please reach our to your credit card provider. They will be able to verify that the card has sufficient funds and hasn’t been blocked or frozen. If the problem persists please feel free to reach out to us via email at firstname.lastname@example.org.
What do I do if my size is out of stock?
Let us know immediately at email@example.com. We don’t like making too much of one thing but exceptions are made!
Do online purchases come with a warranty?
We offer a full refund for any product returned in a new and unworn condition, including all tags and packaging, with a receipt within 30 days of purchase. Simply email us at firstname.lastname@example.org and we’ll send you a USPS shipping label via email so you can send your order back to us.
Do I need to register for an account before making a purchase?
Yes. Registering for an account provides a better experience by letting you track your orders and save account information for future visits.
How do I exchange my purchase for something else?
Free return shipping for domestic returns! We will send you a USPS shipping label via email to attach to the order. Just send an email to email@example.com and let us know that you would like to exchange the item.
When are refunds received?
Once the purchased item has been returned to Beckett & Robb, we will refund your purchase immediately and the refund will be received within 5-10 days.
How do I reset my password?
Simply click the “Forgot your password?” link on the login page. In the new field provided, enter your email address that’s associated with your account and we will send you an email with a link to a new page that will help you reset your password.
Beckett & Robb stores a basic cookie that tracks the last 4 viewed products for the purpose of displaying them on other product pages. It is not associated with the user account or any other personally identifiable information.
Does Beckett & Robb offer tailoring services for online purchases?
We do not offer any tailoring on our ready-to-wear products. Tailoring is available for in-store Beckett & Robb custom products as part of our custom process.
Why doesn’t Beckett & Robb offer custom online?
The intricate and detailed manner of our custom process can’t be duplicated online. Our custom process takes into account body type, posture, irregular body nuances like uneven shoulders and hips, and many more things that can’t be accounted for when done by anyone who isn’t a professional tailor. In short, tailoring is an art that requires face-to-face interaction.
In-Store Frequently Asked Questions
Where are your products constructed?
We build our suits and coats in Portugal. We build our shirts in Spain. We only offer cloth from well-known mills from Italy and England. Our shoes are crafted in Italy using Italian calf leather. Our neckties are built using Italian cloth and are cut and sewn in Italy and Spain.
Why buy custom clothing?
When your clothing is made for you specifically, you will enjoy the confidence and satisfaction derived from wearing a garment that fits you as no off-the-rack clothing can. You’ll have the assurance that your clothing was made to your specifications and was created by hand of high quality materials. By commissioning a custom piece of clothing, you have the ability to fully customize your garment. You choose each element of the suit or shirt according to your preferences.
What types of cloth do you carry?
We only source from the top European mills in the world. This means there is no polyester or off-brand wools in any of our suit fabrics. Some are pure wool, cotton, linen, or cashmere while others may be various blends of the those materials along with silk, alpaca, and other luxury materials.
How does the process work?
Our process has 4 steps: Schedule an appointment at one of our showrooms, choose your cloth, choose your design customizations, get fitted. This initial consultation takes about 1 hour. In 4-5 weeks you will be contacted to schedule a final fitting where you will return to the showroom, try on the finished garment and take it home that day. In the event that alterations are needed we will happily do so.
Why don't you offer discounts?
The truth is that the discount is already reflected in the retail price. We know it might feel like a better deal if you get a discount off the posted retail price, but that's not our philosophy. We have eliminated all the middle men from our supply chain, we sell direct to the public, and we take unusually low margins compared to most retailers. We want to make European luxury available to the masses at reasonable prices. If we were in the discount game we would have to raise our posted prices only to then run sales and promotions back down to our current prices. We aren't interested in playing that game. We offer our prices at the lowest price we can and hope our clients can see the value.
Can I buy suit separates?
Yes, you can purchase individual items. A single pair of trousers. A sport coat or blazer. A separate vest. Or a two or three-piece suit. It's your choice.
Are multiple fittings required?
We do not use multiple fittings for your suit at this time. We ask detailed questions and put work into gathering your information accurately so that your clothing will fit perfectly. This is also why we take so many measurements. This is also why we use various fit samples in our shops, to help focus the dialogue on the fit that you are seeking. This allows us to have a very detailed understanding of the shape of your body, as well as your particular needs. Having made thousands of suits and shirts, we've learned what it takes to craft a great fitting, custom garment from a set of measurements.. This allows us to deliver a finished product that doesn't require alterations more than 90% of the time.
Is there an extra charge for large or tall sizes?
We charge a 15% premium for big and tall sizes. Typically this is for clients that wear a jacket USA size 50 and above or a trouser USA size 44 and above. Since we don't deal with traditional sizes, if you are borderline, please discuss this with us and we'll take care of you.
When do I pay for my clothing?
Payment for your clothing is processed immediately when you place your order.
What forms of payment do you accept?
Currently we accept payment through major credit cards or Paypal.
I don't live near any of your showrooms. Is still possible to place an order?
Usually we can accomodate out of area orders, but the process is a little bit tedious. Unlike the many online custom makers out there, we believe that something is lost when the process isn't face-to-face. We understand the desire to take online orders, but we prefer to do so in person whenever possible. However, we have processed many orders for out of state clients, it just requires a fair amount of back and forth. If you're up for that, contact us and we'll build you something truly amazing. For out of state orders, we ship from our corporate headquarters in Salt Lake City, Utah.
How long does the process take?
Shirts are built in 3-4 weeks. Suits and coats are built in 4-5 weeks. Occassionally we are faster than this, and occassionally we are slower. It depends on our current order volume. A representative can quote a more accurate lead time when you place your order.
Is it possible to rush an order? My deadline is sooner than your normal lead time.
We are capable of rushing orders for as little as a 15 day guaranteed delivery, from a more limited selection of cloth, depending on the current production volume. Speak to a representative for our current ability to accept a rush order. A 10% surcharge will be added to your order.
Is your program bespoke, made-to-measure (MTM), or something else?
A good, common question that requires a long answer. First, the definitions of these terms can vary widely. In our opinion, the term "bespoke" is the highest standard of custom and includes a suit made at the location of the fittings, cut by the person measuring you, involving several mid-fittings, and offering an infinite set of design options. We do not offer this service, although we hope to down the road. "Made-To-Measure" is a term for a custom-made suit based on a pattern block where the clients measurements are used to modify the base pattern before it is cut and sewn. Typically MTM programs take only a few key measurements and offer a limited amount of customizations. To (finally) answer the question, we offer a MTM program with a heavy dose of bespoke options. When we founded Beckett & Robb we looked hard at the various programs in the market and decided we wanted to create a hybrid of bespoke and MTM. We knew we needed to manufacture overseas to keep costs reasonable, which eliminates a true bespoke program. We wanted to offer a vast array of customizations like bespoke makers offer, however. We also wanted to take far more measurements than MTM programs use, so we could be much more precise in our process, while providing a better experience. Conversely, we wanted to provide the consistency and predictability that MTM programs offer. We wanted to take advantage of the speed MTM offers, which can be several months faster than true bespoke. We wanted to use the latest in CAD technology to create and save individual digital patterns for our clients, which MTM allows for. That is essentially our program - a hybrid of bespoke and MTM. Tons of customizations, 30+ measurements, CAD patterns, and MTM consistency. This is then coupled with a face-to-face experience with a certified Style Consultant in one of our showrooms, a European country of origin for both the cloth and the cut & sew, and a 100% satisfaction guarantee. And all of this at a price that is incredibly aggressive when compared to other custom programs, made in Europe, using the same name brand cloth we sell. Still not sure? Please contact us and we'll happily explain further. We understand that for true suit connoisseur this is a very important question. We want you to know exactly what you get when you buy from us. We strive for total transparency. Read more here.
I'm not familiar with all of the terminology. Do you have a glossary of definitions?
Of course! Find it here.
If you have any questions you don’t see covered in the FAQs, feel free to contact us